Responsible Gaming at Tooniebet

At Tooniebet, we believe that gaming should always be an enjoyable, entertaining experience — never a source of stress, financial hardship, or harm. Our commitment to responsible gaming is at the heart of everything we do. We are licensed by the Alcohol and Gaming Commission of Ontario (AGCO), certificate of registration No. OPIG1280338, and we operate under an agreement with iGaming Ontario. This means we are held to the highest standards of player protection in one of Canada's most regulated gaming environments. If you ever feel that your play is getting out of hand, we are here to help — with the tools, resources, and support you need to stay in control.

Our Commitment to Safe Play

Here at Tooniebet, we take our duty of care seriously. We are not just an online casino — we are a platform built on trust, transparency, and responsibility. Our responsible gaming framework is designed to give every player the power to manage their own experience. Whether you are a casual player enjoying our slots on a Friday evening or a regular visitor to our live casino, we want to make sure that your time with us remains fun, balanced, and sustainable.

We at Tooniebet Casino actively monitor player behaviour and have systems in place to identify signs of problem gambling. Our team is trained to recognise these signs and to reach out proactively when we believe a player may need support. You can also take action yourself at any time — our responsible gaming tools are always available directly in your account settings.

Responsible Gaming Tools We Offer

We provide a comprehensive set of tools to help you manage your play. These are available to all registered players at any time, free of charge.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. If you wish to increase a limit, a cooling-off period will apply before the change becomes active — giving you time to reconsider.

Loss Limits

At Tooniebet, we allow you to set a maximum amount you are willing to lose within a defined time period. This helps you stick to your budget and avoid chasing losses — one of the most common warning signs of problem gambling.

Session Time Limits

Time can pass quickly when you are playing. Our Tooniebet platform lets you set a session time limit so that you receive a reminder when your chosen play time is up. This is a simple but effective way to stay aware of how long you have been playing.

Reality Checks

We at Tooniebet can send you regular on-screen reminders that show how long your current session has lasted. These notifications are a valuable tool for staying grounded and making conscious decisions about your play.

Cool-Off Period

If you need a short break from gaming, you can activate a cool-off period. During this time, you will not be able to log in to your account or place any bets. At Tooniebet Casino, cool-off periods are available for durations ranging from 24 hours up to several weeks.

Self-Exclusion

If you feel you need a longer break, self-exclusion is available. At Tooniebet, we support both short-term and long-term self-exclusion options. Once self-exclusion is activated, you will not be able to access your account for the chosen duration. We also participate in Ontario's province-wide self-exclusion programme — details are available through the AGCO.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. At Tooniebet Casino, we want to help you recognise the early warning signs before they become serious. Ask yourself honestly:

• Do you spend more money on gambling than you originally planned?
• Do you gamble to escape stress, anxiety, or difficult emotions?
• Have you tried to cut back on gambling but found it difficult?
• Do you chase losses by placing bigger bets to try to win back what you lost?
• Has gambling affected your relationships, work, or financial situation?
• Do you hide your gambling from family members or friends?
• Do you feel restless or irritable when you are not gambling?

If you answered yes to one or more of these questions, it may be time to seek help. Our Tooniebet team is always available to talk — reach us via live chat 24/7, by phone at +1-844-789-4200, or by email at [email protected].

Support Organisations We Recommend

We at Tooniebet encourage any player who is struggling to reach out to a professional support organisation. You are never alone, and help is always available. Below are some trusted resources for players in Ontario:

Protecting Minors

At Tooniebet, we have a strict minimum age policy. You must be at least 19 years old to register and play on our platform, in accordance with Ontario law. We verify the age and identity of all players during the registration process, and we reserve the right to request additional documentation at any time. We will not knowingly allow anyone under the age of 19 to open or use an account. If we discover that a minor has accessed our platform, the account will be closed immediately and any funds will be handled in accordance with our terms and applicable regulations.

If you share a device or a home with younger family members, we strongly encourage you to use parental control software to prevent access to online gambling sites. Tools such as Gamblock, NetNanny, and Cyberpatrol can help you create a safer online environment for children in your household.

Inactive Accounts and Financial Awareness

We at Tooniebet Casino want to make sure you are always aware of how your account works. If your account has not been logged into for 180 consecutive days, it will be designated as inactive. An administrative fee of 5.00 CAD per month will then be deducted from your real-money balance until you log back in or your balance reaches zero. We will notify you by email 30 days before this fee begins, so you always have advance warning. This fee does not apply to players who are self-excluded or excluded, and it will be refunded if you were genuinely unable to play due to medical reasons.

Our Player Protection Standards

Here at Tooniebet, our responsible gaming measures go beyond simply offering tools — we build player protection into every layer of our operation. We use advanced technology to monitor gameplay patterns, detect irregular activity, and identify players who may be at risk. Our customer support team is available around the clock via live chat, by phone, and by email to assist anyone who needs guidance or support.

We also operate strict policies around bonuses and promotions to prevent exploitation of vulnerable players. No bonus is available while a withdrawal request is pending, and we never offer incentives that are designed to encourage irresponsible play. Our Tooniebet platform is transparent about all terms and conditions so that you always know exactly what you are agreeing to before you claim any offer. You can explore our current Tooniebet bonus offers, all of which are designed with responsible play in mind.

Frequently Asked Questions

How do I set deposit limits on my account?

You can set deposit limits directly within your account settings. Log in, navigate to the responsible gaming section, and choose your preferred daily, weekly, or monthly limit. Changes that reduce your limits take effect immediately. Increases may require a short waiting period before coming into force.

How do I self-exclude from Tooniebet?

To self-exclude, log in to your account and visit the responsible gaming section, or contact our support team via live chat, phone, or email. We will process your request promptly. Once self-exclusion is active, you will not be able to access your account for the chosen period.

Can I reopen my account after self-exclusion?

At Tooniebet Casino, once a self-exclusion period is in place, it cannot be reversed until the chosen duration has elapsed. We do this to protect your wellbeing. After the exclusion period ends, you may contact us to discuss reactivation — but we will always encourage you to take your time and seek professional support if needed.

What should I do if I think someone else is gambling on my account?

Contact our support team immediately at [email protected] or call us at +1-844-789-4200. Our Tooniebet team will investigate the matter and take appropriate action to secure your account.

Is help available if I am struggling right now?

Yes. We at Tooniebet are available 24/7 via live chat and by phone at +1-844-789-4200. You can also reach the Ontario Problem Gambling Helpline at 1-888-230-3505 at any time — it is free, confidential, and available around the clock. Please do not hesitate to reach out. You are not alone, and support is always within reach. New players can get started safely with our quick sign up process, which includes full age and identity verification.